Refund policy

You have the right to withdraw your order, without giving reasons, within a period of 14 calendar days, from the day you, or a third party designated by you who is not the carrier, physically receive the goods. Note that this only applies to unopened and undamaged goods. 

To exercise this right, you must communicate your decision to withdraw before the expiration of the 14-day period: for returning BBODY products, this can be done via the following link. 

Would you like to return an item from ROJA? Please send us an email at info@bbody.com

If you wish to return opened and/or damaged items, you must contact our customer service at info@bbody.com. They will then inform you of the conditions for returning the goods. We reserve the right to refuse returns that do not meet the stated conditions.

You agree to return the goods to us within a maximum period of 14 calendar days following the notification of your wish to withdraw.

The shipping costs are on us if a problem occurred during the processing and delivery of your order that can be attributed to us. If this is not the case, then the direct costs of the return shipment are your responsibility.

We will refund you the amount paid for your order, including the delivery costs (excluding any additional costs incurred when you have chosen a more expensive delivery method than the proposed standard delivery method), no later than 7 calendar days from the day we are informed of your decision to withdraw from this agreement. However, we reserve the right to postpone the refund until we have received the goods or until you have provided proof that the goods have been shipped, with the date of the first event being taken into account. We will proceed with the refund using the same payment method you used for the original transaction, unless we expressly agree on a different payment method with you.

You may be held responsible for the depreciation of the goods resulting from handling or use that went beyond what was necessary to establish the nature, qualities, and functioning of the goods.

Exceptions to the right of withdrawal

The order of the following goods does not give the right to withdrawal:

• All fresh juices. Our fresh juices can spoil in the presence of heat or direct exposure to sunlight. Since we cannot control whether the juices have been mishandled after delivery, they can no longer be marketed. For this reason, there is no right of withdrawal possible regarding fresh juices;
• The goods whose seal has been broken or that are damaged after delivery and cannot be returned for hygienic reasons or for health protection;
• Goods manufactured according to your specifications or that are clearly personalized;
• Goods that can spoil quickly or whose expiration date could be exceeded quickly.