General Sales Conditions of BBody BV (bbody.eu)
Article 1 – Foreword
The special conditions of each sale (purchased goods, prices, conditions, etc.), these sales conditions, the general terms of use of the site (see definitions below), and the Privacy Policy together form the contractual framework applicable to each sale occurring on the site. They cancel and replace any other prior communications and agreements.
It is important to read, understand, and accept all following conditions, as every sale occurring on the site is subject to the application of this contractual framework, and in particular these general sales conditions. By placing an order on the site, you agree to be bound by these conditions.
This foreword is an integral part of the general sales conditions.
The collection and use of your personal data in the context of an order on the Site is carried out in accordance with the Privacy Policy to which we refer you.
Article 2 – Definitions
In the general sales conditions, the following terms are to be understood as follows:
Goods: any (all) goods that B-Body offers for sale on the Site;
GSC: these General Sales Conditions;
We: B-Body bv, namely the legal entity offering its Goods for sale on the Site, whose details are mentioned in article 4 of these GSC, also referred to as “Our”, “Us”, etc.;
Contracting Parties: the parties committed to respecting these GSC, namely you and B-Body bv (We).
Site: the website of B-Body bv, accessible at the following address: www.bbody.eu
Durable data carrier: any tool that allows the consumer or the trader to store information addressed personally to him in a way that makes this information accessible for future use for a period that is adapted to the purpose for which the information is intended, and that allows an unchanged display of the stored information;
Your: the person who gains access to the site, uses it, and/or places an order to purchase the goods on the Site.
Privacy Policy: Our privacy policy which is part of the contractual framework and which you can consult at any time here.
Article 3 – Scope of Application
These GSC determine the obligations of the Contracting Parties in the purchase and sale of Goods through our online store, accessible on the Site www.bbody.eu in accordance with the ordering process described in article 7 of these GSC.
Article 4 – Our Legal Mentions
Identity of the company: the Site and the webshop operated on the Site is owned by B-BODY BV, with registered office located at Bethaniëlei 35, 2970 Schilde, Belgium and with VAT number BE0751.795.332.
Responsible: Jill Cnudde.
Contact: our customer service can be reached by email at info@bbody.com.
Article 5 – Your Responsibilities
You declare to be legally capable and at least 12 years old on the day of placing the order. In the context of these GSC, you act for personal purposes, excluding all professional or commercial purposes.
You undertake to provide information, in accordance with these GSC and as indicated during the ordering process on the Site, that is accurate, precise, and up to date.
You are the holder of the bank card and/or PayPal account with which the payment will be made for the ordered Good(s) in accordance with the ordering process provided in article 7 of these GSC, or you confirm that you have the valid consent of the holder.
The username and password that give you access to your customer account are confidential. You agree not to disclose them to third parties. You are not required to create an account to make a purchase.
Article 6 – Offers and Prices
The display of the Goods on our Site does not constitute a contractual offer but serves as a non-binding online catalog. All Goods offered on the Site are described in good faith and as accurately as possible. The main characteristics of the offered Goods are displayed on the website.
The applicable sale prices are those visible on the Site at the time the order is placed. The prices are indicated in euros. They may be changed at any time without prior notice. However, a change in prices will not apply to already placed orders.
Discounts or other promotional offers indicated on the packaging of the ordered Goods are already included in our sale prices listed on our Site.
Only the price indicated on the Site is valid between the Contracting Parties. The prices mentioned at the end of the ordering process (before proceeding to purchase) indicate the total prices, including all taxes (as well as how they are calculated), as well as delivery costs and any other costs.
Given the large amount of data on the Site, it is possible that certain data may be incorrect and if the indicated sale price is clearly wrong, you cannot demand that the purchase be concluded at this incorrect price.
Article 7 – Conclusion of the Purchase Agreement
7.1. Placing the Order on the Site
Every order placed on the Site follows several steps: each step is completed in succession by clicking on a confirmation icon.
The ordering process follows a logical and transparent path that you can see thanks to a layout and graphic design provided for this purpose.
When you click on an icon whose designation or presentation implies a commitment that any internet user can understand, you are bound by your click. This is the case, for example, for icons named “Validation”, “Payment” or similar names.
The ordering process allows for correcting errors and determining the language in which the agreement can be concluded when multiple languages are available.
The ordering process makes it easy to understand which payment methods are accepted, which delivery methods are proposed, and what their costs are.
By clicking the “Pay” button, you place an order for the items in your shopping cart. The order confirmation is sent immediately after receiving the order. This order confirmation does not constitute a binding acceptance by Us of the order.
7.2 Reservation of Non-Validation of the Order
We reserve the right not to validate the order, particularly in the following situations:
- In case of Goods that are out of stock. In case of an order for a Good that, for any reason, is no longer in stock, we will inform you about it and cancel the order for the out-of-stock Good;
- In case of refusal of payment validation by the issuer of the payment card you use, or in case of fraud or reasonable suspicion of fraud;
- In case of an order for a large quantity of the same Good or for the same delivery address;
- In case of abuse of the right of withdrawal granted to you by article 11 of these conditions, in previous orders;
- Upon identification of a medical or therapeutic risk detected in the order of the ordered Goods (for example, in case of identification of an interaction between different ordered products, etc.).
In such a situation, the amounts you may have deposited will be fully refunded as soon as possible, the order will be canceled, and the purchase agreement will be considered as not concluded.
7.3 Sending a Confirmation Email and Closing the Purchase Agreement
The purchase agreement is concluded by sending a confirmation email of the order by Us to you. As long as article 7.2 does not apply, this email will be sent within 2 working days after We have received your order.
You must check whether you have received this order confirmation email in your mailbox. Also check your spam or junk folder if necessary.
The order confirmation email contains a link to these GSC.
You agree to keep a copy of this order confirmation email and a copy of the relevant GSC, either by printing them or by storing them on a Durable data carrier.
7.4 Electronic Invoice
You accept receiving an electronic invoice.
Article 8 – Validity and Proof of the Order
Regardless of other written evidence or proof stored on another Durable data carrier to which you have access, it is agreed that the automated records, stored in Our automated systems or those of Our hosting service, may serve as proof of communication, the content of the orders, their date, and the payments made between the Contracting Parties. Our Privacy Policy applies here.
Article 9 – Delivery
Once the order confirmation email has been sent, in accordance with article 7.3 of these GSC, we commit to delivering the Goods to the delivery address you provided during the ordering process.
The delivery of the Good occurs in a package, via post or through an intermediary transport company engaged by Us at the delivery location you provided to Us.
The delivery times are generally 1 to 3 working days unless otherwise stated on the Site or in case of force majeure. These delivery times are only indicative and are a means of commitment for Us. You have no right to any compensation for a delivery that exceeds the 3 working days period, for any reason.
If there are any delivery restrictions/issues, we will inform you about them.
Our deliveries are free from a certain amount indicated on the Site at the time of ordering (after deduction of purchase/discount vouchers and before applying delivery costs). For all other orders, delivery costs will be charged in accordance with the information stated on the Site at the time of ordering. Any risk of loss or damage to the Goods is transferred to you upon your receipt of the Goods, meaning that you, or a third party designated by you who is not the carrier, physically receives the Goods.
All complaints regarding a defect in the delivered Goods, an inaccuracy in the quantities, or a wrong Good compared to the order confirmed on the Site must be reported immediately after receipt of the Goods to our customer service (within 7 working days), whose contact details are mentioned in article 4 of these GSC. This clause does not affect the right of withdrawal and the legal guarantees that you may enjoy in accordance with these GSC.
Article 10 – Payment Terms
The proposed payment methods are payment by credit card, via PayPal, and possibly via other payment methods that we will indicate at the latest at the beginning of the ordering process. We reserve the right to change the available payment methods without prior notice.
In case of incorrect bank details, chargeback, or account with insufficient provision, for which you are responsible or a third party related to you, the resulting costs and bank fees are your responsibility.
The payment of the purchase price is due at the time of placing the order. As long as the legal conditions are met, you are automatically deemed to be in payment default if you do not make the payment within a period of 30 days from the date on which this payment has become due and the invoice, in which the consequences of payment default are specifically mentioned, has been received. In case of payment default, you are obliged to pay late payment interest at the rate of 5% per year, without the need for a reminder letter or formal notice to be sent. You are not deemed to be in payment default if the payment is delayed for a reason beyond your control.
Article 11 – Right of Withdrawal
11.1 Your Right of Withdrawal
You have the right to withdraw your order, without giving reasons, within a period of 14 calendar days, from the day on which you, or a third party designated by you who is not the carrier, physically receives the Good.
To exercise this right, you must inform us of your decision to withdraw before the expiration of the 14-day period: this can be done via the following link.
Our customer service, whose contact details are mentioned in article 4 of the GSC, provides the conditions for returning the Good. We reserve the right to refuse returns that do not comply with the stated conditions. You can find the return conditions on our website under the 'return policy' section.
You agree to return the Good to Us within a maximum period of 14 calendar days following the notification of your wish to withdraw.
The shipping costs are on Our account if a problem occurred during the processing and delivery of your order that is attributable to Us. If this is not the case, the direct costs of the return shipment are your responsibility.
We will refund you the amount paid for your order, including delivery costs (excluding additional costs incurred when you have chosen a more expensive delivery method than the proposed standard delivery method), no later than 14 calendar days from the day we are informed of your decision to withdraw from this agreement. However, we reserve the right to postpone the refund until we have received the Good or until you have provided proof that the Good has been shipped, with the date of the first event being taken into account. We will proceed with the refund using the same payment method you used for the original transaction, unless we expressly agree on another payment method with you.
If you wish to return already opened and/or damaged Goods, you must contact our customer service at info@bbody.eu, who will inform you about the possible conditions under which the Good can be returned. Returns that do not meet the stated conditions may be refused. You may be held responsible for any depreciation of the Good resulting from handling or use that exceeded what was necessary to establish the nature, qualities, and functioning of the Good. If applicable, you will not be refunded the amount paid or only partially refunded.
11.2 Exceptions to the Right of Withdrawal
The order of the following Goods does not give the right to withdrawal:
- Perishable Goods, including, for example, but not limited to, all fresh juices. Our fresh juices can spoil in the presence of heat or direct exposure to the sun. Since we cannot control whether the juices have been mishandled after delivery, they can no longer be marketed. For this reason, no right of withdrawal is possible regarding fresh juices;
- The Goods whose seal has been broken and that cannot be returned for hygienic reasons or for the protection of health;
- Goods manufactured according to your specifications or that are clearly personalized.
Article 12 – Archiving of the Contract
We electronically store the concluded purchase agreement, in accordance with Our Privacy Policy.
You have access to the stored purchase agreement in which you were one of the Contracting Parties by contacting Our customer service whose contact details are mentioned in article 4 of these GSC. More information about your right to access can be found in Our Privacy Policy.
The mentioned purchase agreement will not be made available to third parties under any circumstances (unless this is necessary to comply with a legal obligation).
Article 13 – Limitations of Liability
We reserve the right to refuse or cancel an order, even after shipping confirmation in accordance with article 7.3, without being held liable for this, for example, based on, and this list is not exhaustive, the transmission of clearly incorrect data, non-payment or authorization refusal by your financial institution, orders relating to an abnormally large number of Goods, etc.
In case of non-performance, we cannot be held liable if the non-performance or poor performance of the purchase agreement is attributable to you (for example, due to the transmission of incorrect data), is attributable to an unforeseeable or insurmountable event that can be considered as force majeure, or to a third party in the provision of services.
The customer must use the Good as indicated on or with the Good or in accordance with what is considered normal use by an average consumer for the relevant Good. We are not liable for damage resulting from improper use.
Article 14 – Legal Guarantees
The legal guarantees apply to the Goods.
If a guarantee is mentioned in the description of a Good, this guarantee applies, as long as it does not limit the legal guarantee.
Article 15 – Final Provisions
15.1 Changes to the GSC
We reserve the right to change these GSC at any time, without prior notice, depending on changes made to Our services, the evolution of legislation, or for any other legitimate reason.
In the special case that Our service needs to be adjusted due to legislative changes, we will do our best to make these adjustments as quickly as possible.
The new GSC will be posted on Our Site with the date of update mentioned and will immediately apply to you and to all sales that occur after the online posting of the new GSC, as well as to existing agreements of indefinite duration. All customers who have an account with Bbody will be notified in advance by email of the new GSC.
The version of the GSC that you can invoke is permanently available on the Site at the time you place the order.
You agree to keep yourself informed of these changes by regularly consulting the service page with the GSC.
15.2 Severability
If one or more clauses of these GSC, in whole or in part, are declared null, invalid, illegal, or inapplicable under applicable law, this situation does not affect the validity of the other clauses. The null, invalid, illegal, or inapplicable clause will be retroactively replaced by a valid and applicable clause whose content is as close as possible to the original clause.
15.3 Evidence Agreement
The Contracting Parties agree that they can proceed to the exchange of the information necessary for the execution of the purchase agreement (including sending the invoice) and of these GSC electronically. All electronic communication between the Contracting Parties is deemed to have the same evidential value as a written document on paper. When your username/password is used, we assume that you are the sender.
A printed version of the GSC and all warning notices in electronic form are accepted in any judicial or administrative procedure related to this contractual relationship, just as and under the same conditions as other documents, records, and commercial documents prepared and stored in printed form.
15.4 Force Majeure
Notwithstanding any other provision, neither of the Contracting Parties shall be held responsible for delays in the performance or non-performance of its obligations due to force majeure (such as strikes, war, earthquakes, disasters of any kind, direct or indirect consequences of an explosion, fire, release of heat, flooding, technical and electronic failures occurring outside the will of the Contracting Parties, with, for example, delays in processing orders resulting, or any other form of force majeure or unforeseeable event).
15.5 Relationships
The relationship we maintain with you is that of an independent contractor.
In case of a dispute between you and other users of the Site or parties with whom we do business, or between you and a third party, we have no obligation to intervene. You indemnify us, our managers, employees, and other staff or appointees from any legal action or claim for damages of any kind related to such conflicts in which you may be involved.
15.6 Communication and Notification
Any communication or notification from us to you is deemed valid when addressed to the email address you provided to us, even if it is no longer valid or correct.
15.7 Complaints
You can contact us for any information, questions, or complaints regarding the Site or the GSC via our customer service, reachable through the “Contact” section or as mentioned in article 4.
In case of a dispute, you should initially contact our company with a view to an amicable settlement.
We are obliged to cooperate in resolving disputes regarding the sale of our Goods.
15.8 Dispute Resolution
The contractual relationship based on these GSC between you and us is subject to Belgian law.
In case of a dispute between the Contracting Parties relating to the existence, content, interpretation, or execution of the purchase agreement, the courts of Antwerp, Antwerp division, shall have jurisdiction to hear this dispute.
Last modified on 02-04-2026